Privacy Policy
Last Updated: 30 March 2026
1. Introduction
Greenway Poole Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This policy outlines how we handle data when you visit gwlandscapingpoole.co.uk and interact with our services, including our AI chat assistant.
2. The Data We Collect
We may collect, use, and store the following types of personal data:
- Identity & Contact: Name, email, phone number, and address for site surveys.
- Technical Data: IP address, browser type, and location data.
- Usage & Conversation Data: Information on how you use our site, along with messages, timestamps, and session identifiers submitted through our AI assistant.
3. Essential Storage & Chat Memory
To provide a functional experience, our website uses **Essential Storage Technologies** (such as browser local storage). This allows our AI assistant to maintain conversation context and remember previous interactions during your visit.
These technologies are strictly necessary for the chat service. We do not use these identifiers for advertising, cross-site tracking, or third-party profiling.
4. How We Use Your Data
- To provide quotes and respond to enquiries via our AI assistant or contact forms.
- To improve our landscaping and construction services based on user feedback.
- To ensure the security and technical functionality of our digital platform.
5. Data Security
We limit access to your personal data to employees and contractors with a genuine business need. Conversation logs are stored securely and are subject to the same protections as our primary client databases.
6. Your Rights
Under UK GDPR, you have the right to request access to, correction of, or erasure of your personal data. This includes the right to request the deletion of your chat history.